[et_pb_section fb_built=”1″ _builder_version=”4.22.0″ _module_preset=”default” background_color=”#5DC0C9″ custom_padding=”35px||35px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/hopibonaire.com\/wp-content\/uploads\/2023\/08\/Leguaan-strand-Slagbaai.webp” alt=”Read the frequently asked questions (FAQs) from HopiBonaire here.” disabled_on=”off|on|on” _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
We are always happy to provide our guests with comprehensive information. So please don’t hesitate to ask us a question. Below you will find a link to our contact page where you can also find the most frequently asked questions.<\/p>\n
[\/et_pb_text][et_pb_button button_url=”https:\/\/hopibonaire.com\/en\/offroad-tours\/contact\/” button_text=”Contact” disabled_on=”off|on|on” _builder_version=”4.22.0″ _module_preset=”default” custom_button=”on” button_text_size=”17px” button_text_color=”#FFFFFF” button_bg_color=”#5DC0C9″ button_border_width=”1px” button_icon=”5||divi||400″ button_on_hover=”off” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”https:\/\/hopibonaire.com\/en\/offroad-tours\/contact\/” button_text=”Contact” disabled_on=”on|off|off” _builder_version=”4.22.0″ _module_preset=”default” custom_button=”on” button_text_size=”17px” button_text_color=”#FFFFFF” button_bg_color=”#5DC0C9″ button_border_width=”1px” button_icon=”5||divi||400″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/hopibonaire.com\/wp-content\/uploads\/2023\/08\/Leguaan-strand-Slagbaai.webp” alt=”Read the frequently asked questions (FAQs) from HopiBonaire here.” disabled_on=”on|off|off” _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”35px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Do you also visit the popular tourist attractions?” open=”off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Certainly! We stand out by exploring Bonaire’s hidden gems, but we also make stops at the beautiful locations along paved roads during our tours. Even in those moments, we strive to steer clear of the crowds whenever possible. This way, we admire places like Lake Goto and Rincon not only from the “usual” viewpoints.<\/p>\n
In our tour descriptions, you’ll find the places we visit. If you’d like to deviate from that, please let us know \u2013 we’re more than happy to accommodate your preferences!<\/p>\n
Think you’ve seen it all in Bonaire? Explore our Gems of the East<\/a><\/span><\/strong> tour. During this tour, we immediately venture off the beaten path to discover stunning spots along the east coast that even many locals aren’t aware of!<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How many people can join the tour?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We conduct our private<\/strong> tours in spacious pick-up trucks with good air conditioning. We can store plenty of equipment in the back. The vehicles have three seats in the back, and one guest can sit next to the driver.<\/p>\n When going off-road, the vehicle may shake significantly on some roads. Having three adults in the back seat may be less comfortable. If in doubt, please contact us<\/a><\/strong><\/span>.<\/p>\n Tours for up to four people can be reserved on our website. If you want to tour with 5 to 8 people, please contact us<\/a><\/strong><\/span>. We do not conduct tours with more than 8 people.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I tag along on a tour?” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”on” sticky_enabled=”0″]<\/p>\n Our guests choose private tours to explore the island exclusively with their guide and their own group. This way, they can decide the program and pace, ensuring the best possible experience. For this reason, it\u2019s not possible to tag along on one of our tours.<\/p>\n HopiBonaire is one of the few (private) tour companies on Bonaire that welcomes solo travelers<\/a><\/span><\/strong>. We are happy to go on a tour with you alone.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are the tours safe?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Our tours have an adventurous nature. When embarking on an adventure, it is understood that there is a certain level of risk involved. We consider it our responsibility to keep these risks as low as possible, and we do so in the following ways:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What do I need during the tour?” _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We kindly ask you to bring your own water bottle<\/strong>. We will ensure that you can refill it during the tour. Additionally, please bring closed-toe shoes<\/strong> (in addition to your slippers if you prefer them). Not all areas on Bonaire are suitable for slippers. We will take care of the rest.<\/p>\n We recommend that you obtain comprehensive travel insurance.<\/p>\n If you plan to visit Washington-Slagbaai or go snorkeling during the tour, please bring the following:<\/p>\n If you don\u2019t have snorkeling gear, you can rent it from us.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I reserve a tour?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n 1. On the reservation page<\/a><\/span><\/strong>, you book a spot in our schedule and provide your contact details. This can also be done at the bottom of the page for the tour of your choice.<\/p>\n 2. We will contact you as soon as possible to coordinate the details.<\/p>\n 3. We will ask how you wish to pay and send you a payment link.<\/p>\n 4. Once your payment or deposit has been received, we will send you an email confirming your booking. This confirmation will include the amount you have paid and any remaining amount. Additionally, we will provide all relevant information about the tour in this email.<\/p>\n After receiving the booking confirmation, we no longer refer to it as a reservation but as a booking. Reservations can be easily canceled. However, cancellations of bookings may incur cancellation fees. You can read more about this in our terms and conditions<\/span><\/strong><\/a> and on our payment page<\/a><\/span><\/strong>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I reserve a customized tour?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n 1. If you would like to reserve a birdwatching tour, photography tour, or another customized tour, we would first love to hear your preferences. You can share them at the bottom of the Birdwatching Tour<\/a><\/span><\/strong>, Photography Tours<\/a><\/span><\/strong>, or Customized Tour<\/a><\/span><\/strong> pages.<\/p>\n 2. We will contact you as soon as possible to discuss the options. Together, we will create a suitable offer, and we will also ask how you wish to pay.<\/p>\n 3. Once you agree, we will send you a payment link.<\/p>\n 4. After your payment or deposit has been received, we will send you an email confirming your booking. This confirmation will include the amount you have paid and any remaining balance. Additionally, we will provide all relevant information about the tour in this email.<\/p>\n After receiving the booking confirmation, we no longer refer to it as a reservation but as a booking. Reservations can be easily canceled. However, cancellations of bookings may incur cancellation fees. You can read more about this in our terms and conditions<\/span><\/strong><\/a> and on our payment page<\/a><\/span><\/strong>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do you handle dietary preferences and allergies?” _builder_version=”4.27.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Upon request, we provide vegetarian and vegan lunches. We can accommodate most allergies and dietary preferences. Sometimes we may need to charge an additional fee for this.\u00a0 Please inform us of your requirements well in advance, and we will inform you about the possibilities.<\/p>\n In addition to food allergies, we also ask our guests if they are allergic to insect venom or mosquito bites. If necessary, we will take precautions or adjust the program accordingly.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What about the payment process?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n After your reservation, we will guide you step by step through the booking and payment process and explain your options. All payments made will be clearly outlined in the booking confirmation, and you will receive a payment confirmation from our payment processor.<\/p>\n Would you like information about your payment options in advance? Please check our payment page<\/a><\/span><\/strong>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do I need to make a deposit?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We require a deposit by creditcard or offer the option for full advance payment. You can find more information on our payment page<\/a><\/span><\/strong>.<\/p>\n All payments made will be clearly outlined in the booking confirmation, and you will receive a payment confirmation from our payment processor.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I cancel?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n You can find more information about canceling your tour on our payment page<\/a><\/strong><\/span> and in our Terms and Conditions<\/a><\/strong><\/span>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I cancel in case of bad weather?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n There is nothing as unpredictable as the weather on Bonaire. Bad weather is therefore not a valid reason for cancellation.<\/p>\n If you decide to cancel within 72 hours of the agreed tour start due to rain, weather forecasts, or weather conditions, we will be forced to charge cancellation fees, as described in our payment page<\/a><\/strong><\/span> and in our Terms and Conditions<\/a><\/strong><\/span>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can you cancel?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n HopiBonaire is a small and specialized tour company, which allows us to provide personal attention and a high degree of flexibility.<\/p>\n Unfortunately, this small scale and the specialized nature of our tours bring some vulnerability. If a guide becomes ill or the vehicle breaks down at the last minute, we do not have the capacity to provide a replacement guide or engage another tour company. Of course, we will do our best to offer a suitable solution, such as rescheduling the tour.<\/p>\n It is extremely rare for us to have to cancel a tour, but we want to be transparent about our limitations.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do you handle the time difference?” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We are accustomed to living in a different time zone. In our communication, we always refer to the time in the location of our guests. For example, if we mention that we will provide a proposal in the evening, it refers to the evening where you live.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I find the terms and conditions?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n\n
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