FAQ | Frequently Asked Questions

We conduct our private tours in spacious pick-up trucks with good air conditioning. We can store plenty of equipment in the back. The vehicles have three seats in the back, and one guest can sit next to the driver.

When going off-road, the vehicle may shake significantly on some roads. Having three adults in the back seat may be less comfortable. If in doubt, please contact us.

Tours for up to four people can be reserved on our website. If you want to tour with 5 to 8 people, please contact us. We do not conduct tours with more than 8 people.

Our guests choose private tours to explore the island exclusively with their guide and their own group. This way, they can decide the program and pace, ensuring the best possible experience. For this reason, it’s not possible to tag along on one of our tours.

HopiBonaire is one of the few (private) tour companies on Bonaire that welcomes solo travelers. We are happy to go on a tour with you alone.

Our tours have an adventurous nature. When embarking on an adventure, it is understood that there is a certain level of risk involved. We consider it our responsibility to keep these risks as low as possible, and we do so in the following ways:

• As passengers in our pick-up truck, our guests are insured in the event of a traffic accident.
• We advise our guests to obtain comprehensive travel insurance.
• We hold a first aid certification and will provide first aid in case of accidents.
• During the tour, our guests set the pace. They do not need to put themselves in unsafe situations to keep up with us.
• We are aware of areas where accidents can easily occur, and we promptly inform our guests about these risks.
• We tailor the tour program to our guests. If there are activities that they feel uncomfortable with, we provide alternative options.
• Before entering the water, we assess with our guests what they feel safe and comfortable with. We offer the use of flotation devices for better buoyancy. Additionally, we have an inflatable rescue buoy for added safety.

We kindly ask you to bring your own water bottle. We will ensure that you can refill it during the tour. Additionally, please bring closed-toe shoes (in addition to your slippers if you prefer them). Not all areas on Bonaire are suitable for slippers. We will take care of the rest.

We recommend that you obtain comprehensive travel insurance.

If you plan to visit Washington-Slagbaai or go snorkeling during the tour, please bring the following:

• Swimwear
• Towel
• Water shoes
• Stinapa Nature Tag + ID

If you don’t have snorkeling gear, you can rent it from us.

1. On the reservation page, you book a spot in our schedule and provide your contact details. This can also be done at the bottom of the page for the tour of your choice.

2. We will contact you as soon as possible to coordinate the details.

3. We will ask how you wish to pay and send you a payment link.

4. Once your payment or deposit has been received, we will send you an email confirming your booking. This confirmation will include the amount you have paid and any remaining amount. Additionally, we will provide all relevant information about the tour in this email.

After receiving the booking confirmation, we no longer refer to it as a reservation but as a booking. Reservations can be easily canceled. However, cancellations of bookings may incur cancellation fees. You can read more about this in our terms and conditions and on our payment page.

1. If you would like to reserve a birdwatching tour, photography tour, or another customized tour, we would first love to hear your preferences. You can share them at the bottom of the Birdwatching Tour, Photography Tours, or Customized Tour pages.

2. We will contact you as soon as possible to discuss the options. Together, we will create a suitable offer, and we will also ask how you wish to pay.

3. Once you agree, we will send you a payment link.

4. After your payment or deposit has been received, we will send you an email confirming your booking. This confirmation will include the amount you have paid and any remaining balance. Additionally, we will provide all relevant information about the tour in this email.

After receiving the booking confirmation, we no longer refer to it as a reservation but as a booking. Reservations can be easily canceled. However, cancellations of bookings may incur cancellation fees. You can read more about this in our terms and conditions and on our payment page.

Upon request, we provide vegetarian and vegan lunches. We can accommodate most allergies and dietary preferences. Sometimes we may need to charge an additional fee for this.  Please inform us of your requirements well in advance, and we will inform you about the possibilities.

In addition to food allergies, we also ask our guests if they are allergic to insect venom or mosquito bites. If necessary, we will take precautions or adjust the program accordingly.

After your reservation, we will guide you step by step through the booking and payment process and explain your options. All payments made will be clearly outlined in the booking confirmation, and you will receive a payment confirmation from our payment processor.

Would you like information about your payment options in advance? Please check our payment page.

We require a deposit by creditcard or offer the option for full advance payment. You can find more information on our payment page.

All payments made will be clearly outlined in the booking confirmation, and you will receive a payment confirmation from our payment processor.

You can find more information about canceling your tour on our payment page and in our Terms and Conditions.

There is nothing as unpredictable as the weather on Bonaire. Bad weather is therefore not a valid reason for cancellation.

If you decide to cancel within 72 hours of the agreed tour start due to rain, weather forecasts, or weather conditions, we will be forced to charge cancellation fees, as described in our payment page and in our Terms and Conditions.

HopiBonaire is a small and specialized tour company, which allows us to provide personal attention and a high degree of flexibility.

Unfortunately, this small scale and the specialized nature of our tours bring some vulnerability. If a guide becomes ill or the vehicle breaks down at the last minute, we do not have the capacity to provide a replacement guide or engage another tour company. Of course, we will do our best to offer a suitable solution, such as rescheduling the tour.

It is extremely rare for us to have to cancel a tour, but we want to be transparent about our limitations.

We are accustomed to living in a different time zone. In our communication, we always refer to the time in the location of our guests. For example, if we mention that we will provide a proposal in the evening, it refers to the evening where you live.

You can find the terms and conditions here.